Frequently Asked Questions

Question 1

Which areas of Montreal do you serve?

Accepted Answer

We cover the entire island of Montreal, as well as Longueuil, Brossard, Boucherville, Saint-Lambert, Greenfield Park, Saint-Hubert, Sainte-Julie, Saint-Bruno-de-Montarville, Candiac, La Prairie, and Chambly. Whether you are on the Plateau, downtown, in Anjou, or Westmount, our team comes to you.

Question 2

Are your products safe for children and pets?

Accepted Answer

Absolutely. We exclusively use Eco-Logo certified, biodegradable, and non-toxic products. They leave no harmful chemical residue, making them ideal for families with children and pet owners.

Question 3

Do I have to be present during the cleaning?

Accepted Answer

It's not mandatory. Many of our clients provide us with a key or access code. All our teams are rigorously background-checked and insured for your complete peace of mind.

Question 4

How does your satisfaction guarantee work?

Accepted Answer

If you are not 100% satisfied with any aspect of our service, contact us within 24 hours of the cleaning. We will return free of charge to correct the situation. Your satisfaction is our number one priority.

Question 5

How much does an eco-friendly cleaning service cost?

Accepted Answer

Our rates vary depending on the size and type of service. A standard residential cleaning starts at $120. We offer a personalized free quote in under 24 hours, and a 10% discount on your first service. Contact us for an accurate quote tailored to your needs.

Question 6

How do I book a cleaning service with Bleu-Ménage?

Accepted Answer

It's quick and easy! Fill out our online quote form in 2 minutes, or call us at (514) 621-7139. We will send you a quote within 24 hours, you confirm the date, and our team will arrive at your home with all the necessary equipment. Service is available 7 days a week.

Question 7

What is the difference between standard cleaning and steam cleaning?

Accepted Answer

Standard cleaning uses our Eco-Logo certified eco-friendly products for a complete clean of your space. Steam cleaning goes further: it uses 100°C steam to eliminate 99.9% of bacteria, dust mites, and allergens without any chemicals. This is ideal for allergy sufferers or those seeking deep disinfection.

Question 8

Do you offer subscriptions or regular rates?

Accepted Answer

Yes! Our regular maintenance plan offers a discount of up to 15% off the standard rate. You benefit from the same dedicated team, fixed schedules, and SMS or email reminders. No long-term commitment — you can cancel anytime.

Question 9

Are your products truly eco-friendly?

Accepted Answer

Absolutely. We only use Eco-Logo or EcoLabel certified products, free of phosphates, chlorine, parabens, and endocrine disruptors. All our products are biodegradable.

Question 10

What are your support hours?

Accepted Answer

We are open 24/7 to better serve you. You can contact us at any time.

Question 11

What is your policy in case of dissatisfaction?

Accepted Answer

Your satisfaction is 100% guaranteed. If you identify a problem within 24 hours of our visit, we return at no additional cost to correct the situation.

Question 12

Do I need to be present during the cleaning?

Accepted Answer

Not necessarily. Many of our clients leave us access to their homes. We discuss the details during your first quote.

Question 13

How does the 10% discount work?

Accepted Answer

The 10% discount applies automatically to your first service, regardless of the package chosen. It will be specified in your quote.

Question 14

Can I cancel or reschedule an appointment?

Accepted Answer

Yes, with 48 hours' notice. Regular subscribers enjoy even more flexibility. No cancellation fees before this deadline.

Question 15

Are your employees background-checked?

Accepted Answer

Our entire team passes a criminal background check before being hired. They are also trained, insured, and regularly supervised.

Frequently Asked Questions

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